Support

Last updated: May 13, 2026

Applies to EchoCard Notes for iOS and this product website.

EchoCard Notes helps you capture ideas by voice, transcribe recordings on device with SenseVoiceSmall, and organize transcripts into traceable cards, plans, and prompts.

Support email: [email protected]

Please include your device model, iOS version, EchoCard Notes version, and a short description of what happened.

What the app does

Records voice notes you choose to create.
Stores audio locally in protected app storage on your device.
Transcribes recordings on device with the bundled SenseVoiceSmall model.
Sends transcript text and source metadata through EchoCard's Cloudflare Worker synthesis proxy to Google Gemini when you generate Echo Cards.
Uses AI synthesis to turn that text context into Echo Cards, suggested actions, and reusable prompts.

Privacy summary

Raw audio is not uploaded for transcription or AI synthesis. When you generate Echo Cards, the app sends transcript text and source metadata through EchoCard's Cloudflare Worker synthesis proxy to Google Gemini so AI can create summaries, actions, and prompts.

You can delete individual raw captures in the app; deleting a raw capture also removes its local audio file when the file is still present on the device. To remove all local app data at once, delete the app from iOS.

Read the full privacy policy at echocard.charlex.me/privacy.

中文支持

如需支持、反馈问题或咨询隐私相关事项，请发送邮件至 [email protected]。